Terms of service

By using this website or purchasing from CateBoss, you agree to the following terms and conditions.

1. General

1.1 CateBoss sells hair, wigs, braiding hair, haircare products, cosmetics, skincare, and accessories online and in-store.
1.2 We reserve the right to update these Terms & Conditions at any time without prior notice.
1.3 All orders are subject to product availability.

2. Ordering & Payment

2.1 Orders can be placed via our website, in-store, or approved phone/WhatsApp orders.
2.2 Payment must be completed at the time of order. We accept [list payment methods: card, PayPal, etc.].
2.3 Prices are displayed in GBP and include VAT where applicable.
2.4 We reserve the right to correct pricing errors and notify customers before processing payment.

3. Shipping & Delivery

3.1 Online orders are shipped via [Courier Name(s)] to the UK and selected international locations.
3.2 Delivery times are estimated and may vary. CateBoss is not liable for delays caused by third-party couriers.
3.3 Shipping costs are added at checkout and are non-refundable, except in cases of defective or incorrect items.
3.4 Risk of loss passes to the customer once the product is delivered to the courier.

4. Returns & Refunds

4.1 Please refer to our Refund & Return Policy for full details.
4.2 Returns must meet eligibility criteria: unused, unwashed, sealed, and in original packaging.
4.3 Refunds are processed to the original payment method within 5–7 business days of receiving returned items.

5. Product Information

5.1 CateBoss strives to provide accurate descriptions, ingredients, and photos.
5.2 Slight variations in color, texture, or size may occur due to hair types, lighting, or monitor settings.
5.3 All products comply with UK regulations, including Cosmetic Product Safety Regulation (CPSR).

6. Intellectual Property

6.1 All content on the CateBoss website, including logos, images, graphics, and text, is the property of CateBoss and protected by copyright.
6.2 You may not reproduce, modify, or distribute any content without our written consent.

7. Limitation of Liability

7.1 CateBoss is not liable for indirect, incidental, or consequential damages arising from the use of products or website.
7.2 We are not responsible for misuse of hair, cosmetics, or accessories, or adverse reactions to products. Customers should follow product instructions carefully.

8. Privacy & Data Protection

8.1 CateBoss collects personal information to process orders and communicate with customers.
8.2 We comply with UK GDPR and protect your data. Full details are in our Privacy Policy.

9. Governing Law

9.1 These Terms & Conditions are governed by the laws of England and Wales.
9.2 Any disputes will be subject to the jurisdiction of the English courts.